Customer Policy
At Harpalyk, we are committed to delivering not just exceptional products, but a seamless, secure, and satisfying customer experience—every step of the way.
Secure Payment Experience
We’ve partnered with Instamojo, one of India’s most reliable payment gateways, to ensure your transactions are fast, safe, and encrypted.
Supported Payment Options:
• Credit & Debit Cards (Visa, MasterCard)
• UPI & Net Banking (if configured via Instamojo)
• Instant checkout on our official website
All transactions are SSL-encrypted and compliant with the latest PCI-DSS standards, so you can shop with total confidence.
Shipping Policy
We work with India’s most trusted logistics partners—Bluedart, Delhivery, and Trackon—to ensure fast, secure, and reliable deliveries across the country.
What You Can Expect:
• Free Shipping on all orders within India
• Fast Dispatch: Orders processed within 24 hours (business days)
• Estimated Delivery: Within 2 to 5 business days of dispatch
• Real-Time Tracking: You’ll receive tracking details via email/SMS upon dispatch
Order Changes & Special Requests
We understand plans change. For any order modifications or special delivery instructions:
• Contact us immediately after placing your order.
Email: support@harpalyk.com
Phone/WhatsApp: +91-7669563155
We’ll do our best to accommodate your request if your order hasn’t already been dispatched.
Delivery Confirmation & Handover
• A signature or digital OTP confirmation may be required upon delivery to ensure secure receipt
• If unavailable, please authorize a family member, friend, or colleague to accept on your behalf
In Case of Damaged or Missing Items
We take great care in packaging, but transit issues may rarely occur.
If your product arrives damaged, tampered, or incomplete:
• Notify our support team within 24 hours of delivery
• Share photos or videos of the issue for faster resolution
• We’ll arrange for a free replacement or refund, as per our return policy
Delivery Advisory & Delays
While we strive for timely delivery, external factors like weather disruptions, strikes, or courier overloads can affect schedules.
• Delivery estimates are not binding deadlines
• We’ll keep you informed in case of any delay and ensure timely resolution
We're Always Here to Help
Need help tracking your order, making a payment, or handling an issue?
Reach out to our dedicated customer care team:
Email: support@harpalyk.com
Call or WhatsApp: +91-7669563155
Timings: Monday to Saturday | 10:00 AM – 6:00 PM
Harpalyk – Empowering smarter living through intelligent automation.
Because your time is valuable—and your experience matters.