Return & Refund Policy
At Harpalyk, we take utmost care to deliver premium hygiene-focused cleaning solutions that meet your expectations. We prioritize transparency and quality assurance at every step of the customer journey.At Harpalyk Engineering Pvt. Ltd., we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when interacting with our website or services.
Product Demonstration & Pre-Purchase Support
To ensure informed purchases, we offer:
• Detailed product information on all listings
• Virtual or onsite demonstrations, wherever feasible, based on customer requirements and location
This helps customers understand the usage, application, and limitations of our products prior to purchase.
No Refund or Replacement Policy
Due to the hygienic nature of our products and for the safety of all our customers, we maintain a strict No Refund and No Replacement Policy:
• Once a product is sold, it cannot be returned, exchanged, or refunded under any circumstances.
• This policy applies universally—whether the product is used or unused.
We request customers to carefully evaluate the product and resolve any queries before purchase. Our support team is always available to assist in making the right decision.
Exceptions – Dead on Arrival (DOA)
We only allow replacement in the rare event of a Dead on Arrival (DOA) product. Conditions for eligibility:
1. Issue must be reported within 2 days of receiving the product
2. The defect must be verified and approved by our authorized service center
3. Customer must email us at:
support@harpalyk.com (mention order ID, contact number, and include photos/videos of the issue)
After validation, a replacement unit will be arranged at the earliest.
Any physical damage, water damage, or signs of misuse will void this exception.
Important Notes
• Unauthorized returns or self-shipped products without prior approval will not be entertained or refunded.
• For any clarification, we recommend contacting our customer support before initiating any complaint or return.
Our Commitment
We are committed to delivering products that are safe, effective, and reliable. While we do not offer refunds, we assure you of full support and service to resolve any legitimate concerns you may face.