WARRANTY SUPPORT POLICY

At Harpalyk Engineering Pvt. Ltd., every robot is backed by a 1 or 2-year warranty (depending on the robot model) along with pan-India service support, genuine spare parts and dedicated technicians.

Warranty Policy

The entire Harpalyk team is grateful to have you as an esteemed customer. Your satisfaction is not just important to us—it's our highest priority. We are committed to delivering not only innovative technology but also exceptional service and support to ensure your experience exceeds expectations.

If you have received a damaged or defective product or it is not as described, you can get a replacement at no extra cost if you report the case in writing to support@harpalyk.com within 2 days of delivery.

Product Support & Training

After receiving your product, please contact our customer support team for assistance with setup and training. Our team will gladly guide you through every step. All support and training sessions are conducted online via video call for your convenience.

Standard Warranty Coverage

Harpalyk robots are covered by a 1 or 2-year limited warranty (depending on the robot model — see your product page and invoice) against manufacturing defects in the following components:

• Electronic components
• Motors

This warranty starts from the date of purchase and applies only to the original purchaser with valid proof of purchase (invoice or receipt).

Covered Under Warranty:

• Faults arising due to manufacturing defects.
• Malfunctioning of electronic parts or motors under normal usage conditions.
• Remote diagnostics and assistance via phone or video call.

Not Covered Under Warranty:

• Damage due to mishandling, accidents, water ingress, or unauthorized modifications
• Wear and tear parts such as: Cable, Floating Cable, Belts, Dust Bag, Brushes, Plastic & Aesthetic parts.
• Electrical damage caused by power surges, voltage fluctuations, or improper electrical connections
• Damage caused by external elements (e.g., dust, humidity, extreme temperatures), improper installation or incorrect setup

Important Notes:

• Warranty is valid only with a proper purchase invoice.
• Repair or replacement under warranty will be at the sole discretion of the company.
• Any shipping or transportation charges related to servicing will be borne by the customer, unless stated otherwise.
• Never lift the pool robot by pulling its floating cable, as this may cause internal cable damage. Always use the designated handle to lift or move the robot.
• Any dispute arising out of or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana only.

Battery Warranty Policy

We stand behind the quality and performance of our products, including the battery systems.

Warranty Coverage

• The battery is covered under warranty for a period of 6 months from the date of purchase.
• This warranty covers manufacturing defects in material and workmanship under normal residential use.
• If a defect arises during the warranty period, Harpalyk will, at its discretion, repair or replace the defective battery free of charge.

Customer Support & Warranty Desk

We're here to help — because your satisfaction is our commitment.

• Email: support@harpalyk.com
• Available: Monday–Saturday, 10:00 AM – 6:00 PM
• Phone: +91-7669563155
• Website: www.harpalyk.com